Shipping & duties
Shipping is free to every country we deliver to: the price you see in euros already includes delivery. Import duties and taxes of your country are not included — where they apply, they are paid by the recipient on arrival. Below you will find delivery times and import rules for every country we ship to — find yours in the country list.
Shipping at a glance
- Cost: free worldwide shipping on every order, no minimum.
- Dispatch: pairs in stock leave our factory within 1–2 business days. If your size is made to order, we sew it within 3 business days and then ship it.
- Delivery time: 5–10 business days from dispatch to delivery to the EU, the UK, Switzerland, Norway, Liechtenstein and Moldova; 7–12 business days to the US, Canada, Israel, New Zealand, Georgia and Montenegro (see the list of countries). Customs checks occasionally add a few days.
- Carrier: national postal services and partner couriers chosen for your country; the last leg is usually your national post. Need a specific carrier? Leave a note at checkout.
- Tracking: we email you a shipping confirmation with a tracking number where the carrier provides one.
- Customs paperwork: we prepare the customs declaration and the invoice for your parcel.
Countries we ship to
We ship from our factory in Ukraine to the 38 countries below. For every one of them: shipping is free, delivery takes 5–10 business days (7–12 to the US, Canada, Israel, New Zealand, Georgia and Montenegro), import duties and taxes (if any) are paid by the recipient, and you can return the pair within 30 days of delivery (see International returns). Each country has its own link, for example #de for Germany.
| Country | Shipping cost | Delivery time | Duties and taxes | Returns |
|---|---|---|---|---|
| Austria | Free | 5–10 business days | Paid by the recipient — rules for European Union | 30 days |
| Belgium | Free | 5–10 business days | Paid by the recipient — rules for European Union | 30 days |
| Bulgaria | Free | 5–10 business days | Paid by the recipient — rules for European Union | 30 days |
| Croatia | Free | 5–10 business days | Paid by the recipient — rules for European Union | 30 days |
| Cyprus | Free | 5–10 business days | Paid by the recipient — rules for European Union | 30 days |
| Czechia | Free | 5–10 business days | Paid by the recipient — rules for European Union | 30 days |
| Denmark | Free | 5–10 business days | Paid by the recipient — rules for European Union | 30 days |
| Estonia | Free | 5–10 business days | Paid by the recipient — rules for European Union | 30 days |
| Finland | Free | 5–10 business days | Paid by the recipient — rules for European Union | 30 days |
| France | Free | 5–10 business days | Paid by the recipient — rules for European Union | 30 days |
| Germany | Free | 5–10 business days | Paid by the recipient — rules for European Union | 30 days |
| Greece | Free | 5–10 business days | Paid by the recipient — rules for European Union | 30 days |
| Hungary | Free | 5–10 business days | Paid by the recipient — rules for European Union | 30 days |
| Ireland | Free | 5–10 business days | Paid by the recipient — rules for European Union | 30 days |
| Italy | Free | 5–10 business days | Paid by the recipient — rules for European Union | 30 days |
| Latvia | Free | 5–10 business days | Paid by the recipient — rules for European Union | 30 days |
| Lithuania | Free | 5–10 business days | Paid by the recipient — rules for European Union | 30 days |
| Luxembourg | Free | 5–10 business days | Paid by the recipient — rules for European Union | 30 days |
| Malta | Free | 5–10 business days | Paid by the recipient — rules for European Union | 30 days |
| Netherlands | Free | 5–10 business days | Paid by the recipient — rules for European Union | 30 days |
| Poland | Free | 5–10 business days | Paid by the recipient — rules for European Union | 30 days |
| Portugal | Free | 5–10 business days | Paid by the recipient — rules for European Union | 30 days |
| Romania | Free | 5–10 business days | Paid by the recipient — rules for European Union | 30 days |
| Slovakia | Free | 5–10 business days | Paid by the recipient — rules for European Union | 30 days |
| Slovenia | Free | 5–10 business days | Paid by the recipient — rules for European Union | 30 days |
| Spain | Free | 5–10 business days | Paid by the recipient — rules for European Union | 30 days |
| Sweden | Free | 5–10 business days | Paid by the recipient — rules for European Union | 30 days |
| United Kingdom | Free | 5–10 business days | Paid by the recipient — rules for United Kingdom | 30 days |
| Switzerland | Free | 5–10 business days | Paid by the recipient — rules for Switzerland and Liechtenstein | 30 days |
| Liechtenstein | Free | 5–10 business days | Paid by the recipient — rules for Switzerland and Liechtenstein | 30 days |
| Norway | Free | 5–10 business days | Paid by the recipient — rules for Norway | 30 days |
| United States | Free | 7–12 business days | Paid by the recipient — rules for United States | 30 days |
| Canada | Free | 7–12 business days | Paid by the recipient — rules for Canada | 30 days |
| Israel | Free | 7–12 business days | Paid by the recipient — rules for Israel | 30 days |
| New Zealand | Free | 7–12 business days | Paid by the recipient — rules for New Zealand | 30 days |
| Moldova | Free | 5–10 business days | Paid by the recipient — rules for Moldova | 30 days |
| Georgia | Free | 7–12 business days | Paid by the recipient — rules for Georgia | 30 days |
| Montenegro | Free | 7–12 business days | Paid by the recipient — rules for Montenegro | 30 days |
Your country is not on the list? Write to us before ordering — we will tell you whether we can ship there and what it will cost.
Duties and taxes by country
Our prices include shipping, but not import duties, VAT or carrier fees in your country. These are set by your customs authority and collected by the carrier when the parcel arrives. The table is a general guide as of October 2026, not tax advice: rates and duty-free thresholds change, and the final amount is always decided by your customs authority. Where we are not sure of an exact rate, we name the rule and link to the official source.
| Destination | Customs duty | Import tax | Who pays |
|---|---|---|---|
| European Union (27 countries) | 0% regular duty on footwear made in Ukraine (EU–Ukraine trade agreement). Since 1 July 2026, low-value parcels (under €150) may be charged the EU flat customs fee of €3 per item type. | VAT of your country, usually 17–27% | Recipient, to the carrier on delivery; the carrier may add a handling fee. Official information: European Commission — Taxation and Customs Union. |
| United Kingdom | 0% on footwear made in Ukraine (UK–Ukraine trade agreement) | Import VAT 20% may be charged | Recipient, to the carrier on delivery; the carrier may add a handling fee. Official information: GOV.UK — Goods sent from abroad. |
| Switzerland and Liechtenstein | No customs duty on footwear: Switzerland abolished tariffs on industrial goods in 2024 (Liechtenstein is in the Swiss customs area) | Swiss import VAT (8.1%); the carrier may add a clearance fee | Recipient, to the carrier on delivery; the carrier may add a handling fee. Official information: Swiss Federal Office for Customs and Border Security (also for Liechtenstein). |
| Norway | Under Norwegian customs rules for footwear | Norwegian VAT 25% on imports | Recipient, to the carrier on delivery; the carrier may add a handling fee. Official information: Norwegian Customs. |
| United States | Regular US rates for footwear, roughly 8.5–12.5% for leather and felt shoes; the $800 duty-free threshold no longer applies | No federal import VAT; state sales tax rules may apply | Recipient, to the carrier on delivery; the carrier may add a handling fee. Official information: U.S. Customs and Border Protection. |
| Canada | 0% on goods of Ukrainian origin (Canada–Ukraine trade agreement) | GST 5% or HST 13–15%, depending on the province | Recipient, to the carrier on delivery; the carrier may add a handling fee. Official information: Canada Border Services Agency. |
| Israel | Under Israeli customs rules; small personal parcels may be exempt up to the official threshold | Israeli import VAT above the exemption threshold | Recipient, to the carrier on delivery; the carrier may add a handling fee. Official information: Israel Tax Authority. |
| New Zealand | Under New Zealand Customs rules | GST 15%; higher-value parcels may also attract customs charges and fees | Recipient, to the carrier on delivery; the carrier may add a handling fee. Official information: New Zealand Customs Service. |
| Moldova | Under Moldovan customs rules; personal parcels below the duty-free threshold are usually not charged | Import VAT above the threshold | Recipient, to the carrier on delivery; the carrier may add a handling fee. Official information: Customs Service of Moldova. |
| Georgia | Under Georgian customs rules; personal parcels below the duty-free threshold are usually not charged | VAT 18% above the threshold | Recipient, to the carrier on delivery; the carrier may add a handling fee. Official information: Revenue Service of Georgia. |
| Montenegro | Under Montenegrin customs rules; low-value parcels may be exempt | VAT 21% where it applies | Recipient, to the carrier on delivery; the carrier may add a handling fee. |
Why aren't duties included in the price?
We sell from our family-owned factory straight to you, and we ship under the standard postal terms, where import charges are settled in the destination country. This keeps our prices low for genuine leather and handwork. If you are unsure what your parcel will cost on arrival, check your customs authority's calculator or ask us before you buy — we will send the product's customs description and value.
Payment and currency
Prices on the English version of the site are shown in euros (a dollar view is also available). You pay on a secure Stripe checkout page: by card (Visa, Mastercard, Maestro and others), Apple Pay, Google Pay or other methods Stripe offers in your country, such as Klarna — the options you see depend on your device and country. Your bank may apply its own exchange rate. We never see or store your card details.
If your parcel is delayed or held at customs
- Check the tracking number from your shipping email: international parcels may show no updates for several days between countries.
- If customs asks for documents or payment, the carrier will contact you; we can resend the invoice on request.
- If there is no movement for more than 30 days, or the parcel arrives damaged, write to us with your order number and photos — we will sort it out with the carrier, or arrange a replacement or refund.
Returns from abroad
International orders can be returned or exchanged within 30 days of delivery. How it works, who pays the return postage and when you get your money back: International returns and exchanges. Not sure about the size yet? Start with the size guide with EU, UK and US sizes.
Questions before you order
Email info@babylon.net.ua or message us on WhatsApp or Telegram — daily 9:00–20:00 Kyiv time. Full terms of sale: Public offer; all contacts: Contacts.